Rise Receive for Commercial Admins

Rise Receive

Rise Receive is a dedicated package room that allows staff to log packages and place them in a secure room. Occupants will be notified of their package and can access the Rise Receive room at their convenience to obtain their package. In this article, you will learn:

 

• Viewing your Rise Receive Setup
  
• Adding Rise Receive Users
• Adding Rise Receive Locations
• Occupant Workflow with Rise Receive

• Hardware Health Checks for Rise Receive

  • From the Dashboard 
  • From the Rise Receive Dashboard

Viewing your Rise Receive Setup

Step 1

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

From this view, you will be able to see any existing Rise Receive setups.

Adding Rise Receive Users

Step 1

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Select Add Rise Receive User in the top right corner.

 

Step 3

Add the required details to the form.

Note: Rise Receive Users are hardware, not actual people.

First Name and Last Name: The Rise Receive User can be named anything. 

Email: This is the email address to allow login to the hardware.

Password: This is the password to allow login to the hardware

Package Location: Location is a required field and must be set up before adding a Rise Receive User.

 

Step 4

Select Submit once you are finished to save the Rise Receive User.

Adding Rise Receive Locations

Step 1

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Select Locations at the top navigation.

Step 3

Select Add Location in the upper right corner.

Step 4

Give the Package Location a name. You are also able to select this location to be the default location.

Note: VTS Rise will configure the hardware and door controllers for Rise Receive.

Occupant Workflow with Rise Receive

Step 1

Staff members will be scanning packages into the VTS Rise platform and placing them in your dedicated package receiving room.

• Occupants will receive a notification of a package being scanned in via email, and a push notification when logged into the app. 

Step 2

The Occupant scans their Personal QR Code at the Rise Receive tablet. The Occupant selects the packages they wish to pick up.

• Occupants can locate their QR code on their personal app by selecting the My QR Code quick action button from the home screen, or in the settings of their app.

Step 3

The Occupant selects the packages they wish to pick up and selects Pick Up to unlock the door and collect packages.

Hardware Health Checks for Rise Receive

Rise Receive is a secure device outside of your package room that allows occupants to retrieve packages through a controlled access door by scanning a QR code. Packages must be checked in by personnel using a Rise Staff Tablet.

Rise Receive is configured by the VTS Rise Hardware team, so there is nothing for you to set up!

Running a health check allows you to see if your Rise Receive device is online or offline. In this guide, you will learn how to run a Hardware Health Check on your Rise Receive tablet.

From the Dashboard

Step 1

In the Admin Portal Dashboard, under Hardware Status, you are able to check the status of your Rise Receive as well as additional hardware at your property.

Note: To see the Health Check for Rise Receive, ensure the drop-down is set to Tablets.

Step 2

Select Run health check. This will refresh the feed. 

If your device is offline, please contact your VTS Rise contact or support.

From Rise Receive Dashboard

Step 1

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

Step 2

Under Rise Receive Users select the three horizontal dots next to the hardware you want to run a health check on. Under the drop-down, select Hardware Health Check.

Step 3

A pop-up will appear saying the Device is online or the Device is offline.

If your device is offline, please contact your VTS Rise contact or support.