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Maxxess Integration

This guide is designed to share details about the integration that VTS Rise offers with Maxxess.

What is Maxxess?

Maxxess is a user management, visitor management, and access control integration. It allows you to manage profiles in one place avoiding double data entry and create a seamless visitor experience.

The following data is synced from Maxxess to VTS Rise:

Tenants
Occupants
Access Control Groups

Data Flow and Synchronization Process

Tenants: VTS Rise syncs tenant name from Maxxess.
Occupants: VTS Rise syncs first name, last name, email, phone number from Maxxess.
Access Control Groups

Visitor Syncing

Visitors are synced from VTS Rise to Maxxess.
Visitor details such as name, email and visitor schedule will sync.
Visitors are created from the VTS Rise admin portal, staff portal or User app. Visitors are then pushed to Maxxess with the access level granted in VTS Rise.
If a visitors details or schedule are changed, that visitor is deleted from Maxxess, and a new visitor is created with the updated details.

VTS Rise and Maxxess Sync Methods

Tenants, Occupants and access control groups are synced from Maxxess to VTS Rise during the nightly cron job run. A CRON job is a programed nightly update of the system. These can also be synced manually from the VTS Rise portal.
A separate CRON job is run at midnight (Local time of your property) to delete the previous days visitors from Maxxess's system and add new visitors for the day. Visitors can also be deleted from the VTS Rise portal which will be reflected in Maxxess.

Self-Registration

If your property is utilizing self-registration, Property Admins will be sent an email with the user's information once they have completed self-registration. You will then need to add it to Maxxess in order for the mobile credentials and access groups to work. The user's email must be added to Maxxess, as it acts as the source of truth. Occupants sync from Maxxess to VTS Rise. If the email has already been added to Maxxess, the self-registration will auto-sync.

For further questions on the integration or on how to establish the integration, please reach out to the Client Success team at VTS Rise!